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FAQs

Please check here to see if any of your questions are answered.
If not, feel free to email: hello@acaballz.com

Do you accept commissions?
Sometimes I do, sometimes I can't. I accept personal commissions from time to time, but the best way to check if I am available is to follow my Instagram @acaballz, or check the "Commissions" page.

For business inquiries, please contact my agents at howdy@illustrationx.com

When will you re-stock "_____" item?
The best way to check if something is back in stock is to follow my Instagram @shopacaballz

Help! What do I do if I input the wrong address?
If your order has not shipped, please email me ASAP with your name, invoice number, and new address. Please note that if you received an email with tracking it may be too late. ):

Why hasn't my order shipped yet?
I am a one-woman shop so I package and ship everything to the best of my ability. Art and other paper goods typically ship within 3-5 business days after your order is placed. Everything else will ship around 10 business days after your order is placed. If there is a delay for any reason, I will contact you via email. 

Wait a sec, I didn't get what I ordered in the mail. ):
Oops, my bad! Email me at help@acaballz.com and I will be happy to work things out to get you the right item asap.