FAQs

Do you accept commissions?

I currently am not accepting personal commissions.
For any business inquiries, please contact my agents at howdy@illustrationx.com

Can you make "_____" print in a custom size? Do you offer prints in frames or on canvas? Do you still have "_____" print available?

All products on my site are the only things I offer. The sizes in my shop are the only sizes I have at the moment, and I also do not offer framed or canvas prints at the moment. Sometimes I retire illustrations in order to make room for newer prints. Consider visiting my Society6 shop, since I usually add older designs. They usually offer sizes I don't have here, and also offer framed prints and canvas prints.

When will you re-stock "_____" item?

I change my inventory all the time, so there may be times where I won't restock some items. If there is a high demand of anything, chances are they will be restocked unless stated otherwise.

Help! What do I do if I input the wrong address?

If your order has not shipped, please email me ASAP with your name, invoice number, and new address. Please note that if you received an email with tracking it may be too late. ):

Why hasn't my order shipped yet?

I am a one-woman shop so I package and ship everything to the best of my ability. It will take me 5-10 days to fulfill an order. Expect 3-4 business days for orders to ship within the USA, and 10-30+ days for international orders. If there is a delay for any reason, I will contact you via email. 

Wait a sec, my order isn't correct or I am missing some items! ):

Oops, my bad! Please contact me at hello@acaballz.com ASAP and I will be happy to work things out to get you the right item.